Contact us for a free quote on your I.T support needs. Our team will match the best support model to your business & budget requirements

request quote


Remote support is delivered by The Specializt using a program that takes remote control of your PC and allows the engineer to see what is on your screen and take control of your keyboard and mouse. This makes fixing your issues faster and therefore more cost effective. To enable remote support click on the link below and if prompted say yes to run the program or choose a location to save it.

The program itself does not install any software on your PC. When the session is complete you can just end it or if you downloaded it to your PC you can simply delete the remote.exe to terminate all further access.

Download The Specializt Remote Support for Windows

Download The Specializt Remote Support for Mac


Download Cisco AnyConnect VPN Client for Windows

Download Cisco AnyConnect VPN Client for Mac

You are here: Home > Support

Support

Support is available in a number of flavors with selectable Service Levels and Pricing Structures as shown below:

Ad Hoc Support

Ad Hoc support allows clients who requires infrequent access to IT support to pay for support as-they-go. Support requests are scheduled for the next available support engineer. Key features of Ad Hoc support are:

  • Billed on a time and materials basis in 30 minute blocks
  • Minimum 2.5 hours (inc metro sydney tavel) for onsite visits
  • Minimum 2.5 hours charge for remote work

Support Blocks (Prepaid Hours)

Support Blocks are prepaid hours to cover support work carried out. They are suited to clients who require regular access to IT support. Key features of Support Blocks are:

  • Discount on hourly rates
  • Priority support over Ad Hoc clients
  • Minimum 2.5 hours (inc metro sydney tavel) for onsite visits
  • Minimum 30 minutes charge for remote work
  • Reduced hourly rate for engineers

Committed Response (Guaranteed time frame for engineer to commence work on an issue)

The Committed Response offering ensures that a client will receive assistance with their issues within a specified time frame. Committed Reponse Service Levels are shown below:

  • 8 Business Hours (M-F, 8:30am-5:30pm)
  • 4 Business Hours (M-F, 8:30am-5:30pm)
  • 2 Business Hours (M-F, 8:30am-5:30pm)
  • 8 Hours (24 x 7 x 365)
  • 4 Hours (24 x 7 x 365)
  • 2 Hours (24 x 7 x 365)

Service Contracts

Fixed Monthly Service contracts are available to cover a client’s IT Infrastructures. The infrastructure can include but is not limited to items such as telephony systems, application and file servers, wireless access, workstations and Internet connectivity. The service enables a business to have the most advanced technology installed without the headache of maintaining and managing it. Key features of Service Contracts are:

  • Fixed monthly cost for an agreed management and support service
  • Priority support
  • Service Level Agreement (SLA)
  • Minimum 2.5 hours (inc metro sydney tavel) for onsite visits
  • Minimum 30 minutes charge for remote work
  • Lowest hourly rate for engineers