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Ad Hoc Support

Ad Hoc support allows clients who requires infrequent access to IT support to pay for support as-they-go. Support requests are scheduled for the next available support engineer. Key features of Ad Hoc support are;

• Billed on a time and materials basis in 30 minute blocks
• Minimum 2.5 hours (inc metro sydney tavel) for onsite visits
• Minimum 2.5 hours charge for remote work
• If no engineers are available and your require urgent onsite support an emergency callout fee will apply

Support Blocks

Ad Hoc support allows clients who requires infrequent access to IT support to pay for support as-they-go. Support requests are scheduled for the next available support engineer. Key features of Ad Hoc support are;

• Pre-paid support blocks
• Priority support over Ad Hoc clients
• Minimum 2.5 hours (inc metro sydney tavel) for onsite visits
• Minimum 30 minutes charge for remote work
• Reduced hourly rate for engineers

Commited Response

Commitment response is a component that is that is billed quarterly in advance. The commitment response fee ensures that the client will receive responses to their requests within a specified time frame. We guarantee to respond to your issue within the agreed SLA;

• 8 Business Hours (M-F, 8:30am-5:30pm)
• 4 Business Hours (M-F, 8:30am-5:30pm)
• 2 Business Hours (M-F, 8:30am-5:30pm)
• 8 Hours (24 x 7 x 365)
• 4 Hours (24 x 7 x 365)
• 2 Hours (24 x 7 x 365)

Service Contracts

Ad Hoc support allows clients who requires infrequent access to IT support to pay for support as-they-go. Support requests are scheduled for the next available support engineer. Key features of Ad Hoc support are;

• Fixed monthly cost for an agreed amount of hours
• Priority support
• Service Level Agreement (SLA)
• Minimum 2.5 hours (inc metro sydney tavel) for onsite visits
• Minimum 30 minutes charge for remote work
• Lowest hourly rate for engineers